FAQ

1. What is Silico?
Silico is an online platform specializing in high-quality silicone-based products. We currently offer two main products: air fryer baskets and oven mitts.

2. How can I place an order?
To place an order, simply browse our product catalog, add the desired items to your cart, and proceed to checkout.

3. What payment methods do you accept?
Currently, we only accept cash on delivery (COD) for all orders.

4. Can I track my order?
Yes, once your order is handled by the shipping company, they will reach out to you. You will receive a tracking link via message or email to track your order.

5. Do you offer international shipping?
Currently, we only offer local shipping within Lebanon. We are working on expanding our shipping options and will soon be able to offer same or 2-day delivery.

6. How can I contact customer support?
You can reach our customer support team via email at support@buysilico.com.
Our team is available Monday to Friday from 9 AM to 5 PM (PST).

7. Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact our sales team at sales@buysilico.com for a custom quote based on your requirements.

8. Can I request a custom silicone product?
We currently focus on our main products, but we can discuss potential customizations for the air fryer baskets and oven mitts. Please contact us with your specifications.

9. What industries do you serve?
Our silicone products are versatile and can be used in various applications, including home kitchens and commercial food preparation.

10. How can I stay updated with Silico’s latest products and offers?
You can subscribe to our newsletter at the bottom of our homepage to receive updates on new products, special offers, and industry news. Follow us on social media for additional updates and insights.